We believe the key to success lies in our ability to support and establish mutually beneficial long-term relationships with our customers. See a list of ZEUTEC phone numbers around the world under “Contact Us”. Before you call, have your serial number of the SpectraAlyzer instrument and/or its accessories ready.
Our team of support experts is only a phone call away. Troubleshooting a case is the primary and most important step to resolving an issue in a timely fashion. That is why we take troubleshooting very seriously and have built our expertise around it over the years. We need to quickly gather the critical information to identify your technical support issue, and replay the situation as if we were sitting next to you even if we do not have a copy of your analytical application. In addition, our support specialists are equipped with remote desktop troubleshooting tools which allow us, under your complete control, to perform additional tests while defying geographical boundaries.
Should we determine that your case warrants involving our R&D department our support escalation process allows us to quickly put our developers in the loop. Our support expert will act as the bridge between you and our R&D department, making sure that communication flows smoothly and that all aspects of your case are properly championed and represented.
For your experience to be complete, our customer support specialists offer you all kinds of additional complementary services that are meant to help you better leverage your SpectraAlyzer analytical solution:
Distribuidora Integral de Análisis Clínicos S.A. de C.V.
Insurgentes Sur 105 Piso 14 Col. Juárez
Del. Cuauhtémoc CP. 06600 México DF
Mr. Berenice ocón
Phone: (55)4754-4408
Email: berenice.ocon@diac.com.mx www.diac.com.mx
Separation Scientific SA (Pty) Ltd.
Head Office Johannesburg
1480 Cranberry Street,
Honeydew, Johannesburg, 2040
South Africa
Phone: Tel: 011 794 4117 info@sepsci.co.za www.sepsci.co.za
ESTEC LTD.
West 1 Building 4th Floor,
Corner Of Wambugu Grove Off Parklands Road
P.O. BOX 12143 – 00400,
Nairobi, Kenya
T: 254-20-6537709/10, Wireless: 020-2672236,
Phone: 0786 267223 sales@esteckenya.com www.esteckenya.com
Shangi Instruments Co. Ltd.
1-3-1101 Victorious City
No. 66 Nan Shatan, Da Tun Road,
Chao Yang District
Beijing – 100101
Mr. Deng Ping
Phone: +86-(0)13911207209 dengping@centecchina.com www.centec.de
Sichuan AnHaoZhongTai Technology Company
3/F, building 102,
Mianyang Export Processing Zone,
261 east Feiyun Avennue, yanggao new area
Phone: +86 0816-2277909; +86 19114069667
ESTEC LTD
West 1 Building 4th Floor,
Corner Of Wambugu Grove Off Parklands Road
P.O. BOX 12143 – 00400,
Nairobi, Kenya
T: 254-20-6537709/10, Wireless: 020-2672236,
Phone: 0786 267223
Email:sales@esteckenya.com www.esteckenya.com
Ngaio Diagnostics Limited
81 Halifax Street East
Post Box 4015
Nelson – 7010
New Zealand, Oceania
Mr.Stuart McKenzie
Tel : +64 3 5484727 stuart.mckenzie@ngaio.co.nz www.ngaio.co.nz
Digital Medical Systems Ltd.
299, Elephant Road | Peer Sons Tower (4th Floor),
Dhaka-1205,
Mr. Effat Jerin
Phone: +88-02-58614252 inquiry@dmslbd.com www.dmslbd.com
LAB International LLP
83 Tole bi str. of.5,
Almaty 050012
Kazakhstan, Asia
Mr. Oblachenko Nataliya
Phone: 8(727)2449321
Email: zakup@labi.kz www.labi.kz