How can we help?
Contact ZEUTEC for support and services
We believe the key to success lies in our ability to support and establish mutually beneficial long-term relationships with our customers.
Before you call, have your serial number of the SpectraAlyzer instrument and/or its accessories ready.
Find your local support phone numbers around the world:
Our team of support experts is only a phone call away.
Fast, effective troubleshooting is the most important step in resolving issues quickly—so we treat it as a core discipline. Over the years, we’ve built deep expertise to help us gather the right details fast, pinpoint the root cause, and recreate your situation as if we were right beside you—even when we don’t have a copy of your analytical application. When needed, our specialists can also use secure remote-desktop tools (always under your control) to run additional tests and diagnostics, no matter where you are.
If your case requires input from our R&D team, our escalation process brings our developers in quickly. Your support expert serves as the link between you and R&D, ensuring clear communication and making sure your case is accurately represented and actively driven forward.
To help you get even more value from your SpectraAlyzer analytical solution, our customer support team also provides a range of complementary resources:
- Electronic download
- Extended documentation
- Video FAQs
- Newsletter
- Knowledge base
- Analytical Application database
